Frequently Asked Questions

We are here to make it all simple.

Your doubts will be resolved in a short time.
WHAT ADVANTAGES DO I HAVE WHEN I REGISTER?
Discounts: You get coupons to redeem online and personalized offers.
Personalization: Your Kocobelo clothing and accessories can be personalized for very exclusive gifts.
Gift Box: For a fee of €6.00 ​​we will wrap your order and include a gift card with your personal message.
Speed: Make purchases more quickly every time you access the store again, since you will not have to enter your data again.
Purchase information: Access the section dedicated to your orders and view information on shipping, invoices, returns, etc.
Personal data: Access all your personal data through a single control panel and be able to modify it whenever you want.
Shipping addresses: You can save multiple shipping addresses: home, work, friends you usually give gifts to, etc.
Wishlist: Save your favorite items and always stay informed about their availability.
How can I pay for my purchases?
You can use your credit or debit card, as well as use the PayPal system.
How long will it take for my purchase to arrive?
You will receive your order within 5 working days from the moment you make the purchase, depending on the delivery location.
How can I know the status of my order?
Customers can check the status of their most recent orders by visiting the Order Status page in the My Account section. This is the easiest and quickest way to get the most up-to-date information regarding orders.

From which country can I purchase from the Kocobelo.com store?
We want everyone to have their own Kocobelo accessories, so you can buy our products from anywhere in the world. Remember: shipping costs and taxes are not included in the prices.

You can request a return of any products you wish, purchased exclusively from the website www.kocobelo.com. Send us an email to servicioclientes@kocobelo.com detailing the products and reasons for the return.

Attention for change, the products:

• Must not be used.

• It must not have suffered any type of damage.

• It must have its label and the packaging must be the same box in which we sent it to you.

•The customer must pay the shipping costs.
What do I have to do to get a refund?
You have 7 days from receipt of the package to contact us.