KOCOBELO and COVID-19
Deliveries, returns and security.
Everything you need to know.
- What is Kocobelo doing to keep its customers and employees safe?
We have implemented proactive measures to protect employees, including increased cleaning measures at our establishment, maintaining the recommended distance in the establishment, and adding distance between delivery drivers and consumers when delivering orders.
- Is it safe to receive orders?
According to the WHO, “The likelihood of an infected person contaminating commercial articles is low, and the risk of contracting the virus that causes COVID-19 through contact with a package that has been handled, transported, and exposed to different conditions and temperatures is also low.” You can consult updated information on COVID-19 on the World Health Organization information page.
- Can I still make returns?
Yes, we continue to process returns. For more information please visit our returns policy section.
- Change in delivery times due to CIVID-19?
As the COVID-19 virus has spread, we have seen an increase in the number of people shopping online and therefore the parcel services we handle are a little overwhelmed with shipments. Therefore, deliveries may take a little longer than we normally handle, so we appreciate in advance your support and patience in receiving your delivery.